Return Policy

Last updated March 20, 2026

RETURN POLICY

Thank you for shopping with Material Dash, Inc., a marketplace for construction materials where suppliers list items, and orders are fulfilled via pickup or delivery arranged through third-party drivers or Material Dash Transportation LLC. We hope you're satisfied with your purchase. For non-defective items (e.g., change of mind), returns are accepted under the terms below. For defective, damaged, incorrect, or otherwise unsatisfactory items upon receipt, contact us immediately for resolution (refund, replacement, or credit—evidence like photos may be required; no restocking fee typically applies in these cases).
RETURN WINDOW
Returns for non-defective items must be requested within fourteen (14) days of the purchase date (or pickup/delivery date, whichever is later). Items must be unopened (if packaged), undamaged, in new/unused condition, with all original tags, labels, and packaging intact.
RETURN METHODS
We offer the following return methods (customer is responsible for all return transportation/shipping costs and any required labels/packaging):
By mail: Ship the item securely in original packaging to:
  • Material Dash, Inc.
  • Attn: Returns – RMA #
  • 1748 Avenida Segovia
  • Oceanside, CA 92056
  • United States
  • (Include proof of purchase and RMA number.)
At a drop-off location:
  • Drop off at our designated location:
  • 1748 Avenida Segovia
  • Oceanside, CA 92056
  • (contact us first to confirm availability and schedule).
In store: Return to the supplier's physical store location
  • (if the supplier has a retail storefront and this option is noted in your order confirmation or product listing; confirm with us or the supplier).
For most orders (especially bulky construction materials), we can coordinate pickup of the return item by a third-party carrier or Material Dash Transportation LLC at your location or the original pickup site—this counts under our drop-off or mail arrangements, with costs billed to you. Do not return without prior approval.
RETURN PROCESS
  1. 1. Email returns@materialdash.com  within the 14-day window with your order number, reason, and photos (if applicable) to request a return and obtain a Return Merchandise Authorization (RMA) number.
  2. 2. Await RMA approval (required before returning).
  3. 3. Prepare the item in original condition/packaging, include proof of purchase.
  4. 4. Arrange return via one of the methods above (we'll provide guidance on pickup coordination if applicable).
  5. 5. You are responsible for return shipping/transport costs and using a trackable method where possible.
REFUNDS
After we receive and inspect the item (confirming it meets conditions), we process the refund to your original payment method, minus:
  • A 20% restocking fee (applied to non-defective returns, based on the original product price, excluding transport/shipping fees).
Refund processing takes up to thirty (30) days from receipt of the return. Refunds may take 1-2 additional billing cycles to appear on your statement. You will receive an email once the refund is processed.
EXCHANGES
Exchanges are accepted only if:
  • The original product is un-opened, or otherwise in new condition.
  • The exhchanged product is a variant from the same manufacturer, form factor and overall value.
  • Shipping and transport fees still apply. Restocking fee is waived.
EXCEPTIONS
No returns accepted for:
  • Opened, used, damaged (by customer), or altered items
  • Custom, specially sourced, or perishable materials (noted in listing)
  • Sale/clearance items marked "final sale"
QUESTIONS
This policy applies to purchases through Material Dash, Inc. It may be updated without notice; refer to this page for the current version.